FAQ

Sisterlocks is a natural hair management system that creates tiny styleable locks. It allows women with tightly textured hair to take advantage of a wide range of today's hairstyles without having to alter the natural texture of their hair or add any products or heat. Retrieved from www.sisterlocks.com

Each member of our staff has been trained by the Sisterlocks company and is legally qualifed to establish Sisterlocks and Brotherlocks. You may search your Loc Agent's name in the Sisterlocks registry by visiting www.sisterlocks.com.

Absolutely! If you have a preference, we will make necessary arrangements to ensure you sit with your Loc Agent of choice.

You are under no obligation to have the Loc Agency maintain your locs. We understand that situations and needs change over time. Regardless of your decision, we are all family and wish you peace and pray that you are able to fall in love with your hair all over and over each day. We are always here around the clock to answer any questions or concerns you may have throughout your journey.

Loc Agents attend to up to 4 Clients each in one workday. If you are running late, please notify your Loc Agent as soon as possible to allow them to plan appropriately. Loc Agents must leave your residence by a certain time in order to get to the next Client by their scheduled time. If you are 15 minutes behind schedule, your appointnemt will have to be rescheduled.

If your Loc Agent is running late, you will be notified as soon as he or she is made aware of the instance. If a Loc Agent does not arrive within the scheduled window, you will receive a fractional discount for your inconvenience. Due to distances traveled between appointments, appointments will start within a 1hr time window of which your Agent is required to arrive. If he or she does not arrive within that window, a credit is applied to the invoice or Client account (whichever is suitable).

Late Agent Arrival credit is 10% of the total invoice. Additionally, if your Agent arrives late and you are not ready to begin, you will still be credited 10% for Late Agent Arrival and your Loc Agent is required to wait until you are ready without assessing any fees to your account. You are also given the opportunity to reschedule if necessary and the 10% credit still applied for the inconvenience.

The only exceptions that apply is if traveling conditions are not particularly safe and your Agent has chosen to still honor your appointment (for example, a snow storm, heavy rain, hail, sleet, etc.) or if all three of these cases apply to a single instance: traffic is unusual, unavoidable, and an alternate route is not available for your Agent to take (for example, an accident blocking all lanes of the highway).

Yes. Though the transition will take more time, your hair care professional who is trained in Sisterlocks techniques can help you make that transition. Your styling options will increase as your natural texture grows out.

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Technically, yes, though the procedure is so tedious, you will not want to get Sisterlocks with that intention.

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Just the opposite! Sisterlocks is a gentle technique that requires no chemicals, no excessive tightening, and causes no damaging abrasion to the hair or scalp. You will find that with regular care, your locks will grow and grow, and your styling options will increase.

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Because Sisterlocks allows the hair’s natural interlocking process to unfold, they are true “locks.” This means that they are not meant to be undone. Technically, they can be taken out, but it would be almost absurd to try, especially once the locks are mature! (Imagine getting a small, needle-shaped object and gently undoing each of the 450-plus locks from the tip right down to the roots!) Our rule of thumb: “As long as the potential client is worried about getting them out, we don’t put them in to begin with!”

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